Terms and conditions

Thank you for visiting Loupe.co.uk. Here’s our terms and conditions - all the important information you might need when using the Loupe website. We’ve broken it down so it's easier to navigate and so you don’t get lost in all the legal jargon.


These terms and conditions apply to the use of this website. By accessing and ordering from this website you agree to be bound by the terms set out below. Any contract formed between ourselves shall be governed by English Law and any disputes that arise will be resolved exclusively in the Courts of England.

The website is owned, operated and managed by Loupe, part of the Beaverbrooks Group (also referred to as Loupe, us, we, our) with registered details:

Adele House
Park Road
Lytham St. Annes

Freephone: 0800 316 4058 (Monday to Friday 9am-5pm excluding Bank Holidays)

Registered in England No. 321773
UK VAT No. 153572466
Irish VAT No. 3396272DH

Loupe acts as a credit broker, not a lender, and offers credit products from V12 Retail Finance and PayPal Credit. PayPal Credit is a trading name of PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg. Loupe is authorised and regulated by the Financial Conduct Authority under FRN 672561. Credit is subject to age and status. Terms and Conditions apply.

We advise you to read these terms and conditions prior to making a purchase.

Content and amendments

We take care and time to try and ensure our website is as accurate as possible, both in terms of prices displayed and description of products and services. All measurements displayed are approximate and any errors will be wholly unintentional. Orders will only be accepted should there be no material errors. We take no responsibility for colours of products not matching the colour displayed on your monitor as this depends entirely on the colour reproduction and capabilities of your screen.

We may make changes to the website at any time without notice or warning, including:

  • Changes to these terms and conditions
  • Changes to promotions, offers and discounts
  • Changes to content and product information
  • Temporary or permanent withdrawal of the website

Copyright and intellectual property

All website content, copyright, trademark and other intellectual property rights available when using this website shall remain the property of Loupe the Jewellers Ltd or its suppliers. Permission is given to all purchasers to electronically copy and print sections of this site for personal non-commercial use only and for the sole purpose of using this website. Any other use, without the written permission of Loupe, is strictly prohibited.


Prices displayed are in Pounds Sterling and inclusive of VAT.

If a sale price is quoted, the normal price will have applied either online or in the boutique for at least 28 consecutive days in the last six months.

Whilst we endeavour to ensure all prices are correct at time of publication, we reserve the right to reject an order should there have been a material error in the price advertised at time of order.

Placing an order

Once you have completed your online purchase, we will send an email confirmation containing details of your order. This confirmation does not act as acceptance of your order as this is subject to the following:

  • The product being in-stock and available for delivery
  • The information and pricing being accurate
  • Fraud and identity checks being passed (for which we use 3rd party services)
  • Payment being authorised

Subject to the above, we will despatch your order and send an email confirmation to let you know it’s on its way. It is at this point that a contract will exist under these terms and conditions.

Identity checks

We carry out identification checks on all orders to validate the details supplied within your order. This is to prevent against fraudulent card activity and to promote a secure shopping experience. When carrying out checks, we use publicly available records such as the Electoral Roll and may elect third party services such as Experian to perform checks on our behalf. Should we suspect fraudulent activity we may need to contact you to verify your information. If your order fails identification checks we reserve the right to refuse your order and cancel any pending payments.

Whilst we’ll endeavour to meet your promised delivery date, if we do need to carry out further security checks, there may be a slight delay with your order.

Finance and payments

Finance is offered by V12 Retail Finance and PayPal Credit. V12 Retail Finance is authorised and regulated by the Financial Conduct Authority. Credit is subject to status. Terms and Conditions apply.

At time of ordering, we will contact your card issuer to authorise payment and validate that you have the relevant funds available. Should the card issuer authorise the payment we will place a hold on those funds to ensure they can be debited at time of despatch. This means you will be unable to access those funds within your account. We do not have knowledge of your card number. Instead, our payment processor sends us a secure token, which we store; we use this token to request the processor to debit the funds from your card, when we despatch your order.

No charge will be made until your order is despatched.

Should we need to cancel your order, we will release the ‘hold’ that we have over any funds. Please be aware that dependant on your bank it may take up to five working days before those funds become cleared again in your account.

If you choose to pay for your order using Interest Free Credit your order must be delivered to your billing address or to a Loupe boutique or Post Office using our Boutique Collection service. Interest Free Credit is not available on orders delivered outside the UK.


We deliver to Great Britain addresses only.

If you choose to pay for your order using Interest Free Credit your order must be delivered to your billing address or to a Loupe boutique or Post Office using our Boutique Collection service. Interest Free Credit is not available on orders delivered outside the UK.

At the time of ordering you will be advised of an approximate delivery estimate. Every effort is made to meet this delivery time although on rare occasions we may be unable to deliver your order within the advertised time frame. Should this happen we will notify you of the delay and offer a revised delivery estimate.

Interest Free Credit applications are subject to our credit partner who require signed documentation before approving your application. Delivery times advertised will therefore commence when we have authorisation to proceed.

Delivery times may also be affected by circumstances beyond our control. Find out more.

The only exception to this is if you have paid for Next Day Delivery and we have failed to meet the promised delivery date.

Where a delivery time is quoted in days, this refers to ‘working days’ defined as Monday to Friday (excluding bank holidays) when ordering before 1pm.

All orders are subject to Free Next Day Delivery. Click & Collect (delivery to boutique is offered free of charge regardless of order value.

If you decide to return your full order for a refund, any delivery charges paid will only be reimbursed if the item has been misrepresented by us or is damaged/faulty.

The only exception to this is if you have paid for Next Day Delivery and we have failed to meet the promised delivery date.

Boutique Collection

  • Boutique Collection is available on orders placed at www.loupe.co.uk
  • The Boutique Collection service is provided free of charge.
  • Payment must be made in full by credit or debit card at the time of ordering.
  • The collection date is dependent on the item and stock availability, but will be provided as an ‘estimated delivery date’ when you place your order.
  • Days quoted for delivery refer to working days (Monday-Friday) for orders placed before 1pm and exclude bank holidays.
  • After 7 days have elapsed from the published delivery date, we will contact you to establish a collection date.
  • When collecting your order in a boutique, you must show your Photo ID, a copy of your confirmation email and the original card used to pay for the order.
  • Orders can only be collected by the person placing and paying for the order. We are not authorised to hand the order over to any other persons.
  • If you need to cancel your order please contact Client Services on 0800 316 4058.
  • We reserve the right to refuse or withdraw the Click & Collect service at our discretion.
  • These terms and conditions are in addition to our general terms and conditions of purchase.

Our guarantee to you

We believe that all of our products are of the highest quality and will guarantee everything against manufacturing defects. This guarantee will be honoured at one of our Loupe boutiques, or through Mail Order on production of proof of purchase. These rights are additional to and do not detract from your statutory rights.

Please be advised that if you have your item altered, repaired, or adjusted by another jeweller or company, then this will invalidate your guarantee and render it void. To protect the guarantee, all work must be carried out by Loupe (or a third party company working on behalf of Loupe).


Any treatments to gemstones sold by Loupe are common to the Gem and Jewellery trade worldwide and are of a permanent nature. All our gemstones, such as ruby, emeralds, sapphire, amethyst, opal and aquamarine, are natural gemstones and have not been created in a laboratory. Any synthetic versions of gemstones which we sell are clearly identified / described as synthetic, ie, Morganite.


We want you to be absolutely head over heels with your purchase. So if it’s not your forever piece this time, that’s absolutely fine. On the rare occasion that it’s not right, we’ll be more than happy to offer a refund or exchange. Simply return the unworn item to us in its original packaging and with all relevant receipts and documentation within 30 days of purchase. This offer does not include personalised items or special orders (see below) and does not affect your statutory rights.

For all items purchased online and delivered within the United Kingdom and Northern Ireland, we offer free returns by post. For returns in the Republic of Ireland, you will be required to post the item back to our in-country returns centre.

We offer free returns by post for all web orders within the United Kingdom and Northern Ireland. For returns outside the UK, you will be required to post the item back to our Returns Centre.

For more information about your returns, please click here.

Special orders

We are unable to offer exchanges or refunds on bespoke items or special orders. This means that we cannot provide refunds or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked by Loupe but have been ordered specially at your request. Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.

Privacy and cookie policy

From time to time, you will be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services on our website. Such services include newsletters, diary reminders and email bulletins. The privacy and cookie policy statement explains Loupes’ policy regarding the personal information we collect about you.
View full statement

Complaints policy

Whether shopping with us online or in one of our Loupe boutiques, we hope you enjoy your Loupe experience every time. If you feel the service we have given isn’t up to scratch, please let us know so we can understand what’s happened and how we can make things better.
View full statement

Loupe image use policy

There’s nothing that delights us more than seeing your Loupe moments on social media. Even more than that, we’d love to share them across our channels for the rest of our fans/followers to see.

Please ensure you’ve read and understood the Image Usage policy before accepting our request to use your content.