Client help

Your questions, answered.

We know sometimes you want the answers at your fingertips, so we’ve answered all of your most frequent questions to save you time. From ring sizing and repairs to returns and refunds, we’ve got the answers you’re looking for.

Most popular questions:

Where are your boutiques

Our boutiques are located in Milton Keynes and Croydon. For more information and directions check out our boutiques page.

Which brands do you stock?

We are an official Rolex stockist and host several Swiss watch brands including OMEGA, Hublot, Breitling, TUDOR and Zenith. Or why not peruse our luxury jewellery brands, Loupe, Mikimoto and Royal Asscher?

What are your opening hours?

You can find the opening hours for our boutiques here.

What type of payments do you

We accept the following payment methods; Visa, Visa Debit, Mastercard and American Express. We also offer interest-free credit and interest bearing credit via our provider V12 Retail Finance.
Find out more.

Can I place an order over the

We currently don’t accept orders over the phone, but if you’d like to speak to one of the boutique team about a Loupe piece, you can get in touch with them here. Alternatively, you can place an order through our website at any time, and enjoy complimentary next day delivery, 7 days a week.

Do you offer interest free

Yes, we offer Interest Free Credit on purchases of £350 or more. Exclusions do apply, for more information about our Interest Free Credit options click here.

How can we help?